Contact our team
Support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team can assist with deposits, withdrawals, payment methods and account verification, and we aim to resolve most requests quickly. We also handle recent wins and bonus queries. Contact us through live chat, email or phone for fast help. For account security or privacy queries please include your account ID so we can locate your account faster.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email response 2-24 hours) |
| General enquiries | [email protected] (billing, verification, general questions) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +1 416 582 3491 (English support) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line, a brief description of the issue, and up-to-date contact details to avoid delays. Attaching your account ID and any relevant files helps us resolve matters faster.
Contact Form
Response Time
Support response times: Most inquiries are answered within one business day. Simple account or payment questions usually get a reply the same day, while more complex issues, such as multi-step verification or transaction investigations, may take longer depending on their nature. If a case needs extra review we will keep you updated with progress and an estimated timeline.
Feedback
We welcome your feedback, suggestions and ideas to make the site better. Send your thoughts via live chat or email to [email protected], or use the feedback form. All submissions are read carefully by our team and used to improve features, promotions and overall usability. Thanks for helping us shape a smoother, more reliable experience for Canadian players.