Minebit Casino Privacy Policy
This Privacy Policy explains how Minebit Casino collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and describe below the types of information we collect, why we collect it, how we use it, and the choices available to you.
Types of data we collect
We collect several categories of information to provide and improve our services, complete transactions, and meet regulatory requirements. Broadly, this includes:
Personal data
- Name, date of birth and contact details (email, phone, mailing address).
- Government-issued ID or passport details and photos for identity verification.
- Account credentials such as email address and password.
- Communications with our support team, including recorded chat and email transcripts.
Technical data
- Device identifiers, browser type and version, operating system and screen resolution.
- IP address, general location data and connection information.
- Usage data including pages viewed, search queries, game activity and session times.
- Cookies and similar tracking technologies used to personalise your experience.
Transactional data
- Deposit and withdrawal history, payment method details and transaction references.
- Purchase records, wagering history and account balances.
- Compliance-related records such as responsible gaming checks and account limits.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, meet legal and regulatory obligations, and improve our service. We may also use data to:
- Provide customer support and respond to enquiries.
- Send service notifications about your account and important changes.
- Personalise site content, offers and game suggestions where permitted by law.
- Detect and prevent suspicious activity and enforce our terms of service.
Data protection practices
We use industry-standard technical and organisational measures to protect personal information. This includes encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to authorised personnel and third parties who need the data to provide services.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, support logins, analyse site performance and deliver relevant content. You can manage cookie preferences through your browser settings. Third-party analytics and advertising partners may place cookies subject to their own policies.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of data, and to object to certain processing. You may also request restriction of processing or data portability where applicable under local law.
Access, correction and deletion
To exercise your rights or update your information, contact us at [email protected]. We will respond and work with you to address reasonable requests in line with applicable law.
Information sharing and third parties
We may share personal information with trusted service providers such as payment processors, identity verification services, analytics providers and legal or compliance advisors. We require these third parties to protect your information and only use it for authorised purposes. We may also disclose data where required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, communicated to account holders. Continued use of our services after updates indicates acceptance of the revised policy.