Responsible Gambling

We take responsible gambling seriously. Our goal is to make sure play stays fun and within your control, so we provide clear tools, practical limits, and access to support if you need it. Below is a summary of the measures we offer and steps you can take to protect yourself and others.

Player protection principles

We promote safe, controlled play and encourage players to set limits that match their personal budget and lifestyle. Our approach is to offer transparent information, easy-to-use account controls, and prompt support when concerns arise. All tools are optional and can be adjusted at any time.

Activity-control tools

Players can manage account activity through a set of built-in controls. These include deposit and loss limits, session timers, and temporary account blocks. Tools are available in your account settings or by contacting support if you need help setting them up.

Deposit limits

You can set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be reduced at any time. Increasing limits may require a cooling-off period for your protection.

Loss limits

Loss limits let you cap net losses over a specified period so you don’t spend more than planned. These limits operate independently from deposit limits and are adjustable through your account or with support assistance.

Time limits and session controls

Use session reminders and time-out options to keep play within healthy boundaries. Session reminders notify you when you’ve been playing for a set period. Short breaks or longer account time-outs are available if you want a pause from play.

Self-exclusion

If you need a longer break, self-exclusion allows you to close access to your account for a set period. Self-exclusion can be temporary or permanent and is handled quickly by our support team. During self-exclusion, account access and marketing communications are suspended.

Recognizing problematic behaviour

Warning signs can include spending more than intended, chasing losses, neglecting responsibilities, or changes in sleep and mood. If you or someone you know shows these signs, consider activating tools, taking a break, or seeking professional help.

Tips for staying in control

Set limits before you start, stick to a budget, take regular breaks, and avoid gambling when stressed or tired. Treat play as entertainment, not a way to make money, and review your activity regularly to ensure it fits your plans.

Professional help and support organisations

If you need further support, contact national or provincial problem gambling services, Gamblers Anonymous, or a licensed counsellor. These organisations offer confidential advice, helplines, and treatment options. For immediate help, reach out to your local health service or provincial helpline.